Tigsi
Frequently asked questions
Quickly find answers to your questions. Use search to filter sections.
Event Access
How can I access events available on the platform?
To access events, visit the homepage and browse featured events or use the search bar to find a specific event. We also recommend downloading the Tigsi app, available on the App Store and Google Play.
How do I register for an event?
Registration is not required. Simply get a ticket for the event of your choice through our platform or mobile app.
What types of events are offered on Tigsi?
Tigsi offers a wide range of events, including concerts, festivals, conferences, cultural events and much more.
Ticket Management
Can I register several people for an event?
Yes, you can purchase multiple tickets for an event. Tickets are digital and single-use.
Can I cancel my event registration?
Generally, payments are non-refundable. However, you can transfer your tickets to other people.
How do I receive my tickets after purchase?
After purchase, your digital tickets will be available in your history in the Tigsi app. They will also be sent by email.
Payment & Ticketing
Which payment methods are accepted?
We accept Orange Money, Moov Money, Wave and bank cards (Visa, Mastercard).
How can I get a refund?
Refund policies vary by event. Check details on the event page or contact the organizer.
Event Organization
How do I create and publish an event on Tigsi?
It's simple and fast:
- Download the Tigsi app (available on the App Store and Google Play);
- Create your promoter account;
- Complete KYC verification (identity verification), which helps us fight money laundering and fraud;
- Create your event and manage it directly from your dashboard.
What are the fees for organizing an event?
See our pricing page or contact us directly for detailed information.
What is the promoter balance?
Each promoter has a promoter balance on their Tigsi account. You can view the available amount in real time directly from your dashboard.
Can I view the transaction history for my events?
Yes. You have access to a detailed history of all transactions related to your events: ticket sales, votes and other operations recorded on the platform.
How is the Tigsi commission deducted?
Our percentage is deducted directly from each transaction before the net amount is credited to your promoter balance. You have nothing to pay separately: only the net amount is paid out to your account.
Can I see the fees applied to my events?
Yes. For each event created, you can transparently view the fees applied for each service (ticketing, voting, donations, etc.) directly from your dashboard.
Are commission percentages negotiable?
Yes, percentages remain negotiable depending on the scale of your event and the type of collaboration or partnership envisioned. Contact us to discuss.
How do I request a withdrawal of my earnings?
You can request a withdrawal at any time from your promoter dashboard. Requests are processed within 72 business hours at the latest.
Which withdrawal methods are available?
Withdrawals are available via mobile money (Orange Money, Moov Money, Wave, etc.) or bank transfer. For bank transfers, any bank fees are borne by the promoter.
Voting
How can I vote for an event or candidate?
Voting is available on the mobile app and website. Search for the relevant event or candidate and follow the instructions.
How much does a vote cost?
The price of a vote is generally 100 F CFA, but it depends on the organizer. Check details on the voting page.
Can I see voting results in real time?
Yes, if the organizer chose to make results public. Otherwise, results will be published at the end of the voting period.
Support & Assistance
How do I contact customer support?
Where can I find the terms of use?
The terms of use are available via this link.