Terms of Sale

  • Home
  • Sales & services terms

General terms of sale and service provision

Preamble

These General Terms of Sale and Service Provision (the “Terms of Sale”) govern the contractual relationship between Tigsi, owned by TIGSI SARL, registered with the Trade and Personal Property Credit Register (RCCM) under number BF-OUA-01-2025-B12-16068, with share capital of CFA 2,000,000 and tax identification number IFU 00287150K, and any natural person or legal entity (hereinafter referred to as the “Client”) using the services offered by Tigsi through our web and mobile platforms (hereinafter referred to as the “Site”).

These Terms of Sale apply automatically to any promoter or event organiser using the services offered by Tigsi, from the creation or publication of an event on the platform, whether through the website or mobile application. Use of the services constitutes full and unconditional acceptance of these terms, without the need for a handwritten signature.

These terms supplement the Terms of Use available on our Site. In the event of a conflict between the Terms of Use and these Terms of Sale, the latter shall prevail in all matters relating to sales, services and contractual relationships.

The platform also includes a feature enabling promoters to organise digital prize draws as part of their events. This feature is provided as a technical service, and its use is subject to the specific rules set out below.

Article 1: Purpose

These Terms of Sale define the terms and conditions under which Tigsi provides ticketing services, voting management services and customised event services, such as event registrations through specific forms and associated payment services.

Article 2: Minimum age and voting restrictions

Tigsi services are intended for persons aged at least 13 years. Use of the platform by persons under 13 is strictly prohibited.

Specific voting restriction: Minors (under 18) may not participate in online voting without duly completed and validated parental authorisation. This authorisation must be obtained before any attempt to vote.

The Client (event organiser) undertakes to:

  • Clearly inform minor participants of the need for parental authorisation to participate in voting
  • Verify participants' ages and ensure that minors have the required parental authorisation
  • Refuse any participation in voting by unauthorised minors
  • Retain parental authorisations for at least 2 years after the end of the event

In the absence of valid parental authorisation, participation in voting is strictly prohibited for minors, and any attempt to vote will be rejected. Tigsi reserves the right to suspend or cancel any vote cast by an unauthorised minor.

Article 3: Services provided

Ticketing and voting management:

  • Tigsi provides an online platform for purchasing tickets for events and participating in online voting.
  • The prices and specific elements required to create an event, including applicable commissions, are available on the dedicated page. These services are considered active as soon as the Client uses the platform to create or manage an event and remain valid until the end of the relevant event.
  • Funds from votes and ticket sales are paid out to the Client within a maximum of five (5) business days after the payout request.

Custom event services:

  • Creation of event-specific registration forms.
  • Payment via mobile money or integrated wallet.
  • A clear and transparent commission applied to each service.

Prize draw feature:

  • Online prize draw management tool (sale of entry tickets, draw, publication of results).
  • Tigsi acts solely as a technical service provider and takes no part in the organisation or legal validation of prize draws.
  • The Client is solely responsible for the legal compliance of the prize draw (authorisations, taxation, transparency).

Article 4: Payment methods

Payments are made via mobile money or the integrated wallet. Users are informed in advance of any applicable fees.

Article 5: Fund payout requests

The Client may request a payout at any time during the event. Requests are processed within a maximum of five (5) business days from receipt of the request.

Mobile Money: payouts via mobile money are made without additional fees. The amount transferred corresponds exactly to the balance requested by the Client.

Bank transfer: payouts by bank transfer may incur transaction fees, particularly if the recipient bank differs from the bank used by Tigsi. These fees are borne by the Client and are clearly indicated before the transaction is confirmed.

Article 6: Client obligations

The Client undertakes to:

  • Actively promote the services used.
  • Provide the information necessary for the proper delivery of the services.
  • Comply with quality and compliance standards for published content.
  • Provide personal information upon the first publication of an event.
  • When organising votes:
    • Verify participants' ages and ensure that they meet the minimum age of 13
    • Require and verify duly completed parental authorisation for all minor participants (under 18)
    • Refuse any participation in voting by unauthorised minors
    • Retain parental authorisations for at least 2 years after the end of the event
    • Clearly inform participants of age restrictions and parental authorisation requirements
  • When organising a prize draw:
    • Obtain all necessary legal authorisations.
    • Ensure transparency of draws and the effective awarding of prizes.
    • Clearly inform participants of the rules, dates and conditions.
    • Assume full responsibility for legal and tax obligations.

Article 7: Maintenance – unavailability

Tigsi may temporarily suspend access for maintenance or updates, with prior notice except in emergencies. The company may not be held liable for interruptions due to circumstances beyond its control.

Article 8: Duration and termination

These Terms of Sale take effect upon their implied acceptance through use of the services and remain valid until the end of the relevant services. Termination may occur by mutual agreement or through legal proceedings.

Article 9: Liability and force majeure

Tigsi may not be held liable for any malfunction caused by force majeure or by improper use of the services by the Client.

With regard to prize draws, Tigsi disclaims all responsibility related to their organisation, regularity, awarding of prizes or any disputes. Any claim must be addressed to the relevant promoter.

Article 10: Confidentiality

Information exchanged between the parties shall remain confidential during and after the performance of the services for a period of 5 years. Data processing complies with our Privacy Policy.

Article 11: Intellectual property

The elements of the platform are the exclusive property of TIGSI SARL. Any unauthorised reproduction or use is prohibited.

Article 12: Governing law and jurisdiction

These Terms of Sale are governed by the laws of Burkina Faso. The courts of Burkina Faso shall have exclusive jurisdiction in the event of a dispute.

Article 13: Contact and support

For any support request, contact support at +22656888899 or by email at support@tigsi.net.

Article 14: Acceptance of the Terms of Sale

By using the platform services, the Client accepts these Terms of Sale without reservation. Activating the prize draw feature also constitutes acceptance of the specific obligations associated with that activity.