1. Acceptance of terms

By accessing and using the Tigsi platform, owned by TIGSI SARL, you agree to these Terms of Use. If you do not agree to these terms, please do not use this platform.

2. Services

Tigsi is a digital platform for the management, promotion and organisation of events. It provides the following services:

• Online ticketing: sale of digital tickets for events, with entry verification.
• Online voting: implementation of secure voting systems (contests, internal elections, etc.).
• Event management: tools enabling organisers to plan, monitor and promote their events.
• Ticket authentication: generation of QR codes and on-site entry validation.
• Custom planning: integrated calendar and logistics management for events.
• Event promotion: visibility tools, social sharing, attendance statistics and reminders.
• 24/7 support: technical assistance available to users and organisers.
• Prize draw feature: provision of an online prize draw management system (sale of entry tickets, draw, publication of winners), under the sole responsibility of the organisers concerned.
• Data protection: compliance with privacy laws and protection of users' personal information.

Certain services may be subject to specific terms or fees, which will be specified when they are used.

3. Minimum age and restrictions

Our services are intended for persons aged at least 13 years. Use of the platform by persons under 13 is strictly prohibited.

Voting restriction: Minors (under 18) may not participate in online voting without duly completed and validated parental authorisation. This authorisation must be obtained before any attempt to vote. In the absence of valid parental authorisation, participation in voting is strictly prohibited for minors, and any attempt to vote will be rejected.

Event organisers using our voting platform are responsible for verifying participants' ages and ensuring that minors have the required parental authorisation before allowing them to participate.

4. User account

To access certain services, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

5. User conduct

Users must use the platform lawfully and respectfully. Any fraudulent, abusive or unlawful activity is prohibited.

6. Limitation of liability

Tigsi may not be held liable for direct or indirect damages resulting from the use of the platform.

Tigsi accepts no liability in the event of a dispute between a user and a third-party organiser using the platform, in particular with respect to prize draws, failure to award prizes, or failure by a promoter to fulfil an undertaking.

7. Changes to the Terms of Use

Tigsi reserves the right to amend these Terms of Use at any time. Changes will be published on this page and will take effect immediately.

8. Prize draw feature

The Tigsi platform enables event organisers to offer online prize draws as part of their activities. Tigsi is in no way the organiser of these prize draws; it is solely the provider of the technical tool that enables their management (sale of entry tickets, draw and publication of results).

Each organiser is responsible for ensuring that its prize draw complies with the laws in force in its country (including those relating to administrative authorisation, taxation and gambling regulation). Tigsi reserves the right to suspend or remove any non-compliant prize draw or any prize draw reported as fraudulent.

Tigsi disclaims all responsibility for the awarding of prizes, the validity of draws or any claim related to a prize draw. Any claim must be addressed directly to the organiser of the relevant prize draw.

9. Contact

For any question concerning these Terms of Use, please contact us at support@tigsi.net.

10. Financial transactions

Secure payments: all financial transactions carried out on the platform are secure. We use advanced encryption protocols to ensure the security of your payment information. Payments are mainly made through mobile money.

Refund policy: any amount paid is non-refundable. Please ensure that you fully understand the event terms before completing your purchase.

Service fees: service fees may apply to certain transactions. These fees will be clearly indicated at the time of payment.

Dispute handling: in the event of a dispute concerning a financial transaction, please contact us immediately at support@tigsi.net. We will endeavour to resolve disputes as promptly as possible.

11. Refund conditions in case of cancellation or postponement

Event cancellation: if the event is cancelled by the organiser, you will be eligible for a full refund of the ticket price. Refunds will be made using the same payment method used for the purchase, within 14 business days after the cancellation announcement.

Event postponement: if the event is postponed to a new date, your ticket will remain valid for that new date. If you are unable to attend the event on the new date, you may request a refund within 2 days after the postponement announcement. The refund will also be made using the same payment method used for the purchase.

Additional terms: in all cases, service fees are non-refundable unless otherwise stated. Refund requests must be sent to our customer service at support@tigsi.net.

12. Intellectual property

All elements comprising the Tigsi platform (texts, images, logos, videos, interfaces, source code and databases) are the exclusive property of TIGSI SARL or its partners and are protected by applicable laws. Any unauthorised reproduction, representation or use of these elements is strictly prohibited.

Content published by organisers remains their property, but they grant Tigsi a non-exclusive licence to host, display and distribute such content as part of the services provided.

13. Service availability and maintenance

Tigsi makes every effort to ensure the continuous accessibility of the platform. However, scheduled or emergency maintenance operations may result in a temporary interruption of services. Where possible, users will be informed in advance of scheduled maintenance.

Tigsi may not be held liable for unavailability caused by force majeure, failures attributable to third-party suppliers or telecommunications infrastructure.

14. Suspension and termination

Tigsi reserves the right to suspend or terminate a user's or organiser's access in the event of non-compliance with these Terms of Use, fraudulent conduct, or legal non-compliance of an event or prize draw.

The user may request the deletion of their account at any time through the available contact channels. Deleting the account results in the deactivation of access to the associated services and the erasure of data in accordance with our privacy policy.

15. Personal data protection

The collection and processing of users' personal data are carried out in accordance with applicable regulations, including the GDPR and local laws. For further details regarding purposes, retention periods, rights and security measures, please consult our Privacy Policy.

16. Governing law and jurisdiction

These Terms of Use are governed by the laws of Burkina Faso. Any dispute relating to the interpretation or performance of these terms shall be submitted to the competent courts of Ouagadougou, Burkina Faso.

17. Effective date

These Terms of Use take effect upon their publication online and remain applicable until replaced by an updated version.